SAY NO!, TO AMERICAN WATER HEATERS!!!
Our American water heater will be five years old this coming November. We have lived in our home four years. Our thermocouple went out Saturday, and we have been living with NO HOT WATER for, five days now.
Coincidentally, I just happened to spot an article in our monthly community magazine about some homes having faulty water heaters. I called the toll free phone number and low and behold, we are one of the ones with a faulty thermocouple. The rep said he would send us a "conversion kit", but we would have to have a plumber install it. He also told me, due to the holiday, he could not mail it out until Tuesday, so it would arrive today, Wednesday. My husband's son is a plumber, so I called him and asked if he would be available on Wednesday when the conversion kit would arrive and he told me he would.
Two kits arrived today around 11am. I called our son, he came over around noon and began work on the water heater. I fixed us both lunch and he finished a little before 2pm. I tested the water before leaving to run my errands, and the water was warming up...my step son had told me it would take a couple of hours...
I was gone most of the day, helping my friend pack. She is moving to Santa Barbara. My husband and I usually have a "date night" on Wednesday, so when I got home, we left for our date. We got home at 10pm and I could not wait to take a nice hot shower...
You guessed it...the water was barely luke warm!!! I AM SICK OF FRENCH BATHS!!! Why couldn't it have gone out about two weeks ago, when the weather was in the triple digits and I wouldn't mind taking a cold shower?? Noooooooooo!
So now, I think I know why they sent two kits!! I went online tonight and EVERYONE is complaining about AMERICAN WATER HEATERS...we are all having the same problems. I will call our son to come out again tomorrow morning and install the other one. IF that one is faulty, I will be filing a complaint with the Better Business Bureau and the Federal Consumer Agency.... WHAT A PAIN!!!
I have had errands or doctor appointments (I do all my physicals etc in September) all this week, because next week my daughter is due to have her baby. I plan on packing this weekend and having my suitcases all ready. Tomorrow I have one more eye doctor appointment and I am taking my car in to get checked out for the trip...I can't just sit around and test the water to make sure it is working!!!
Just a warning to everyone...DON'T GET AMERICAN WATER HEATERS!!!!!! The rep also suggested to go to Lowe's, as they sell the conversion kits. I should have realized, when our son checked, he was told they carry the A, B and C kits, but NO D kits (which is the one we need) and Lowe's has not carried them in some time...HELLO?! They don't carry them, because they DON'T WORK!!!
I will be calling this company tomorrow and letting them know what they can do with their water heaters!!!
6 comments:
Grrrr! I would not be happy!
Just think HOW NICE that first hot bath or shower is going to feel! Hope your problems are fixed soon.
Wow! That's got to be frustrating! I just asked my husband what kind we have in the trailer because we've replace that same part a couple of times - but we don't have that brand of water heater.
I definitely would write to BBB no matter what!
what a nightmare Donna! and you know, if the company knows their water heaters have so many problems, don't you think they would have some type of help 24 hours a day 7 days a week? what a bunch of crock he told you he couldn't mail that out until Tuesday. I know it is hard on you and hubby, but can you imagine having a baby and not having hot water for those many days???? ridiculous customer service and product!!
betty
Give 'em heck!!
Thanks for the heads up! We will be buying a water heater tomorrow. I have had two cold showers and washed my hair in cold water and I am not a pioneer.....I like my hot water....sigh
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